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Privacy Policy

‘HEIM BIOTEK’ (hereinafter referred to as the’Company’) values your personal information and complies with the Act on Promotion of Information and Communication Network Utilization and Information Protection.
The company informs you of the purpose and method of using the personal information provided by customers through the privacy policy, and what measures are being taken to protect personal information.
When the company revises its privacy policy, it will be notified through website notice (or individual notice).

1. Items of personal information to be collected

· The company collects the following personal information for quotation inquiry service on the website.

Collection items: name, email, homepage

· How to collect personal information: Homepage (contact us)

· Purpose of collection and use of personal information

The company uses the collected personal information for the following purposes.

   A. Online quotation and consultation requester information check
   B. Checking the information for calculating the quote for the project you inquired

2. Retention and use period of personal information

· After the purpose of collecting and using personal information is achieved, the company destroys the information without delay without exception.

· Personal information destruction procedure and method

In principle, after the purpose of collecting and using personal information is achieved, the company destroys the information without delay. The destruction procedure and method are as follows.

A. Destruction procedure
– The received information will be destroyed immediately after the purpose of quotation, visit, consultation, etc. is achieved.

B. Method of destruction
– Personal information printed on paper is destroyed by shredding or incineration.
– Personal information stored in the form of electronic files is deleted using a technical method that cannot reproduce the record.

3. Provision of personal information

· In principle, the company does not provide users' personal information to the outside. However, the following cases are exceptions

A. When users agree in advance
B. In accordance with the provisions of the law or at the request of an investigative agency for the purpose of investigation in accordance with the procedures and methods specified in the law

4. Consignment of collected personal information

· In principle, the company does not provide users' personal information to the outside. However, the following cases are exceptions.

The company does not entrust your information to external companies without your consent.
If such a need arises in the future, we will notify the customer of the entrusted person and the contents of the entrusted work and obtain prior consent if necessary.

In order to protect the personal information of customers and to handle complaints related to personal information, the company has designated the relevant department and personal information manager as follows.

Customer Service Department

Phone number : 031-698-4187
Personal information manager : info@heimbiotek.com

You can report all personal information protection-related complaints that arise while using the company’s services to the person in charge of personal information management or to the department in charge.
The company will provide prompt and sufficient answers to users’ reports.

If you need to report or consult about other personal information infringement, please contact the following organizations.

 

Personal Dispute Mediation Committee (www.1336.or.kr/1336)

Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)

Supreme Prosecutors' Office Internet Crime Investigation Center

National Police Agency Cyber Terror Response Center (www.ctrc.go.kr/02-392-0330)

This policy is: Effective from January 1, 2024.